Compliment for the Homecare Department
We proudly would like to share a recently received email…
Sent: 18 February 2014 19:37
Subject: for attention of Sudbury Hill, Harrow office
Dear Sir /Madam,
Following a review meeting at last Friday, I’d like to put in writing the points I made at that time regarding two of your carers.
Firstly, you won’t be surprised to hear how happy we are that Pat has returned to work. She is an exceptional carer and has been sorely missed during the last few weeks and months. We feel very lucky indeed to have such a caring and skillful person working with our Mum. Her visits to Mum’s home, make a major difference not just to our Mum but to all of us.
I would also like to mention another carer, Claire, who visited my Mum on a couple of occasions during Pat’s absence.
On one of these visits the thoughtful and calm manner in which she worked, almost certainly prevented a serious incident from occurring. During this visit, Claire reported to her supervisors that she was unhappy about my Mum’s situation. I was alerted to this and Clare would not leave the home until I had arrived and was able to reassure her that I could now manage the situation. During the time that I met Clare I was impressed by the way that she dealt with the problem and then followed it up. She knew exactly what to do, did not overreact and was able to resolve a potentially difficult situation. Claire demonstrated a high level of caring skills.
I hope this is useful to you.